General FAQ

Where does Jolla come from?
Jolla’s home country is Finland.

Where are the Jolla offices located?
Jolla HQ is located in Helsinki, Finland. Jolla also has offices in Tampere and in Hong Kong.

What is Jolla Ltd’s main business and products?
Jolla Ltd., the smartphone company from Finland, is developing mobile devices and Sailfish OS, the open mobile operating system.

What is unique about Jolla?
Jolla, the new smartphone from Finland, offers a true alternative to the big players in the mobile industry. The revolutionary Jolla smartphone is the first smartphone in the world running on Jolla’s own independent mobile operating system Sailfish OS. It was built on the heritage of MeeGo, an open source operating system formerly developed by Nokia among others. We took the best pieces, put a lot of sweat and love to the project, and built something extraordinary, especially for you and together with you. An unrivalled user experience, giving you a new kind of control to your digital life.

What does ‘Jolla’ mean – How did you come up with that name?
In Finnish Jolla means a small sailboat. All our company vocabulary is maritime themed: our employees are ‘sailors’, our management team is ‘navigation’ and so on.

Which languages does Jolla support?
Currently Jolla.com supports English, Finnish, and Chinese
Sailfish OS supports Danish, German, English, Spanish, French, Italian, Norwegian, Polish, Portugese, Finnish, Swedish, Russian, traditional Chinese, simplified Chinese.

Where can I buy a Jolla smartphone?
You can buy Jolla directly from our webshop if you live in the EU, Norway or Switzerland.
Jolla is now also available in Hong Kong, India, and Kazakhstan through our partners.
If Jolla is not available in your country yet, sign up at jolla.com to hear about it’s availablility in your country.

How much does a Jolla smartphone cost?
In the Jolla webshop shop the price is 349 euros including VAT. Purchase the device in the webshop.
The price may vary between markets.

Will I be able to use Jolla in the countries other than the ones it is available in right now?
Yes. The Jolla smartphone can be operated also in countries where it is not on sale currently. Please note that some features might not function as in official countries, and we don’t offer support in these locations.

When is Jolla launching its next product?
Our strategy from day one has been to continuously and transparently develop our most important asset Sailfish OS. In just over half a year we have pushed out seven big software updates, bringing new features and fixes to the user experience, on a monthly basis. We are continuing this strategy, i.e. we like to say that your Jolla smartphone gets better every month, and at the end of this year it will not be same as it is now. So in this sense, Jolla smartphone is never outdated or old.

We of course have a roadmap for new products too, and we will announce details of that later this year.

How can I follow Jolla & get updates on what’s going on?
Sign up on Jolla.com to receive updates. If you are a Jolla user and you have a Jolla account, you will automatically receive news from us. We won’t spam though, we’re aiming to keep it as useful as possible!

Please do also refer to this listing for all the official Jolla channels

How do I submit a comment or idea to Jolla?
We do everything we can to ensure that you have a memorable experience at Jolla.com, and while we do welcome your comments, feedback and ideas we ask that you review our idea policy before sharing them with us.

We higly appreciate if you share your feedback or submit a feature request on our forum togheter.jolla.com

How do I learn about career opportunities or apply for a job with Jolla?
We welcome inquiries from talented individuals who want to work for a great company. For questions related to open positions or submitting an open application, please contact us.

Jolla account

Where can I create a Jolla account?
You can create a Jolla account if you  click here

What can I do with my Jolla account?
You need a valid Jolla account to dowload apps and get updates for your Jolla device. In addition this you can log in to our forum togheter.jolla.com with your Jolla account credentials.

Where can I retrieve my Jolla account password?
Please click here to reset your password.

Can I share my account with others?
In simple words – no, as the account you create should be directly linked to you, as this will enable delivery of current and future services from Jolla.com. You can always recommend your friends & colleagues to get their individual accounts from us here.

How do you use my personal information?
When you register, we initially collect your first name, last name, and email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails about sales, promotions and other special events. For purchases from Jolla.com, we will, in addition to the above, collect delivery address, billing address and phone number. We use cookies and other technologies to collect non-personally identifiable information for a variety of purposes, such as to improve the design and content of our website, enable us to provide a more personalized experience when you browse our sites, and keep you up to date on products, promotions, and other email communications that may be of interest. If you disable cookies, you may not have access to some features on Jolla.com. You may opt out of our promotional communications by following the instructions outlined in any communications you receive from us. Please note that we will always confirm your order and shipment status via email when you make online purchases with us. For complete information regarding the usage or your personal information, please refer to our Privacy Policy.