1. Why is it called Sailfish X?
Sailfish X is Jolla’s community program where our vision is to offer Sailfish OS solution available as downloadable solution for all the fans to enjoy in their preferred device. Currently the program officially supports a number Sony Xperia product range models and Planet Computers’ popular Gemini PDA pocket computer.
Within the Sailfish X program you will always get the latest officially supported Sailfish OS version to your device, currently Sailfish 3.
3. What is Sailfish X Free?
Sailfish X Free is a trial version of Sailfish OS for Sony Xperia X, XA2, XA2 Plus, XA2 Ultra, Xperia 10, Xperia 10 Plus, and Gemini PDA. You can download it free of charge to your device, and start experiencing Sailfish OS.
7. Why can’t I use a carrier locked device for this purpose? I have a device, which was originally locked, can I use it?
Unfortunately, Sony does not support unlocking bootloader to install alternative operating systems for devices that have been carrier locked, even after carrier lock has been removed.
10. Are you looking into expanding the availability? I live in a country, which is not on the list.
Yes, we are looking into expanding the sales beyond the initial list of countries. Stay tuned for updates.
12. Should I post my questions and requests on Sailfish OS Forum or to Jolla Care (Zendesk)?
The forum, forum.sailfishos.org, should be the main channel for bug reports as the posts here are visible to everyone. This gives us in Jolla a better understanding of how common or wide-spread various problems/bugs/nuisances are, or how badly-wanted the new features proposed by the community are. And more than that, there are plenty of talented software experts willing to help you out from the trouble. In other words, the Forum is for technical problems. Please check that you would not file a duplicate post (while doing this you might already find an answer to your question).
On the other hand, Jolla Customer Care (“Care”, based on the Zendesk tool) keeps the posts private. If you need privacy and/or prefer instructions in plain English (hopefully) then Care could be your choice. But note that Care has very limited resources, so getting a reply may take time. Also, Care is trying to avoid the answers requiring the command line interface – the help is rather based on the phone GUI, guidance and best practices. All issues related to access rights, licences and payments belong to Care.