Here are some of the most asked questions. If you do not find the answer here, please check Together.Jolla.com or email community@jolla.com.
1. Why is it called Sailfish X?
The ‘X’ refers to the different devices that Sailfish OS can be downloaded to. Please note that this is a marketing name, the software is still called Sailfish OS.
2. Why do you charge 49.90€ for it?
With the price you get a fully supported commercial version of Sailfish OS that includes commercial components like Android Runtime, and Exchange support. You also get support and updates for your OS from Jolla, and you can support the Sailfish OS development. Jolla has invested a lot time and money for the development of Sailfish OS. Supporting a release officially is also a significant cost and there are licensing costs that Jolla needs to cover when distributing commercial components of Sailfish OS.
3. Which devices are available for Sailfish X?
Sailfish X will be available for several selected devices in the future. Currently it’s available for Sony Xperia X, but during this year we will launch officially supported versions for Sony Xperia XA2 and the Gemini PDA. The Gemini PDA is already available as a community version – read about it here.
4. Isn’t the Xperia™ X phone quite close to end of sales? How long will it be available?
The device availability is indeed quite close to ending. However, there are a number of channels still offering it, and you can also find lots of second hand devices. The availability depends on the country you live in. We are working hard to introduce Sailfish X to new devices soon.
5. What happens to my Sailfish X software after one year of purchase, will it still work?
Yes, your software will continue to function and we will continue providing standard Sailfish OS updates to the supported devices as long as feasible. However, we may add additional software to the Sailfish OS asset, which can be subject to separate pricing later on. Further on, with this price, we guarantee Jolla customer care for one year from your purchase.
6. How long are the software updates running for me?
We offer updates and customer service for at least a year from the software delivery start, which was October 2017. We will update the status in the Autumn 2018.
7. What computers can I use to download and install Sailfish X to my device?
Sailfish X can be installed on your device using a Linux, Windows or a Mac OS powered computer.
8. Why can’t I use a carrier locked device for this purpose? I have a device, which was originally locked, can I use it?
Unfortunately, Sony does not support unlocking bootloader to install alternative operating systems for devices that have been carrier locked, even after carrier lock has been removed.
9. Can I move my Sailfish X from my old Xperia X to a new device or do I need to purchase a new license?
The Sailfish X license you’ve bought is meant for one device model, i.e. if you upgrade your hardware to e.g. XA2 in the future you need to purchase a new license. However, if your Xperia X gets broken or is stolen and you want to transfer your license to another Xperia X device (F5121 or F5122) we will transfer it for you.
10. If I buy a used Xperia X device with Sailfish X already installed, can I use it with my own Jolla Account?
You can use the device with Sailfish OS, but without the licensed content. If you want to have the full experience you need to purchase a new license.
11. Are you looking into expanding the availability? I live in a country, which is not on the list.
Yes, we are looking into expanding the sales beyond the initial list of countries. We have good progress in a few selected countries. Stay tuned for updates.